Frequently Asked Questions

Are you still open?

Our FARMSHOPS in London and the Cotswolds remain open, as do our food-to-go counters – you will find an array of organic, seasonal fruit and vegetables, fresh meat and fish, store cupboard staples, freshly baked bread and more.

In Kingham, our Garden Room and Homeware areas are open every day from 8am-5pm and our Shepherd’s Hut will be serving from 11am-4pm on Saturdays and Sundays.

We have closed our cafés and restaurants, but takeaway breakfasts and pizzas are available from The Old Spot.

Our Cookery School, Events, Bamford Barn, Bamford Wellness Spa and The Wild Rabbit are closed for the time being.

We look forward to reopening more and will continue to keep this page updated.

How can I get food from Daylesford?

Our FARMSHOPS and food-to-go counters remain open for people who are able to visit in person. Further information on visiting restrictions can be found below.

If you prefer to arrange delivery to your door, our ONLINE SHOP is open and delivers to all UK mainland addresses.

If you live near any of our LOCAL FARMSHOPs,  our staff can pack your groceries for collection or  deliver to your home via our DAYLESFORD DELIVERED service.

Customers in London can also order via DELIVEROO.

Is it still possible to visit?

Our FARMSHOPS and food-to-go counters remain open in London and the Cotswolds. Our Garden Room in Kingham is open.

Please help us observe social distancing guidelines when visiting.

We have reduced our opening hours; you can find these and other details about each of our locations in London and the Cotswolds here.

At our flagship location in the Cotswolds, we have temporarily closed our Bamford Barn, Bamford Wellness Spa, Cottages and Cookery School

The Wild Rabbit pub in Kingham is also temporarily closed.

Are there any restrictions for people wishing to visit your farmshops?

For safety and crowd management reasons, only one customer per household (or per car, if you are carpooling) may enter our Kingham farmshop at a time. Please note this does not include people looking after children, or disabled individuals requiring assistance.

All of our farmshops in London and the Cotswolds have a maximum number of customers allowed in at one time and we are accepting cashless payments only.

We ask all of our customers to wash or sanitise their hands upon entering and to observe social distancing guidelines.

If you have COVID-19 symptoms (persistent cough, fever) or have come into close contact with someone displaying these symptoms, please refrain from visiting.

 

Are you still running Events?

All our events are currently postponed.
We will be looking to make some of the resources from these events available online so please continue to check our website and our INSTAGRAM feed.

What are you running online?

We are trying to put as many resources from our regular events online, so please continue to check this page and our INSTAGRAM feed.

On IGTV, we are sharing a variety of videos to entertain, inspire and educate, including  Children’s Cook Along with our Cookery School, gardening advice from our Head Gardener Jez Taylor and tips from special guests such as personal organiser Victoria Staff – click here to watch.

Our regular Book Club is now being held over Zoom – find out more about joining IN HERE.

The Bamford Wellness Spa has created a virtual class schedule with their practitioners in the Cotswolds; click here to browse and book your place.

 

 

Where do you deliver?

Items ordered through our ONLINE SHOP can be delivered to addresses throughout mainland UK.

Our DAYLESFORD DELIVERED service is for addresses within a 10 mile radius of our farmshops in London and the Cotswolds.

Customers in London can also order food and groceries from Daylesford via Deliveroo.

What safety measures are you implementing for deliveries?

Deliveries will be packed in line with government advice for food businesses. Delivery drivers have stopped any customer contact, such as no longer asking for signatures.

What is the risk of transferring the virus from person-to-foods/catching COVID-19 from food?

According to food safety agencies in the EU, it is very unlikely that you can catch COVID-19 from handling food. There is currently no evidence that food is a likely source or route of transmission of the virus.

The World Health Organization similarly advises that the likelihood of an infected person contaminating commercial goods is low. The risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also very low. However if you have concerns you could wash or safely dispose of external food packaging before storing it in your home.

As is the case for any contact surface contaminated by an infected person, be it a door handle or another surface, food could also lead to indirect contamination through touching it. This is why everybody should follow the recommendations of public health authorities on the washing of hands.

 

What is the risk of getting COVID-19 from food packaging?

Although a recent study showed the causal agent of COVID-19 could persist for up to 24 hours on cardboard and up to several days on hard surfaces such as steel and plastics in experimental settings (e.g. controlled relative humidity and temperature), there is no evidence that contaminated packages, which have been exposed to different environmental conditions and temperatures, transmit the infection.

Nonetheless, individuals handling packaging, including consumers, should adhere to the guidance of public health authorities regarding good hygiene practices, including regular and effective hand-washing.

What measures are being taken to clean your farmshops?

We continue to clean our farmshops and public spaces regularly and thoroughly, in line with current advice, environmental controls and our existing food hygiene practices. Viruses like COVID-19 are easily killed by routine cleaning procedures such as ours.

What measures are you taking to keep food production processes safe?

There are already strict hygiene rules around the production of food in this country which all food businesses must follow.

These existing hygiene controls are designed to prevent contamination of the food by any pathogens, and will therefore also aim at preventing contamination of the food by the virus responsible for COVID-19.

What are your staff doing to keep themselves and others safe?

All of our staff have access to hand washing facilities and are encouraged to wash their hands thoroughly and often – this is key as the government continues to confirm that hand washing is the single best control measure to prevent contamination.

We have invested in hand sanitisers as additional safeguarding measures.

Our staff are required to follow an illness reporting procedure should they have any symptoms, in line with industry standards.

Our team is working hard to follow important safety guidelines. Please treat them with respect; we will not tolerate any abuse.

If you would like to speak to a manager for any reason, please let us know.