CLICK & COLLECT TERMS & CONDITIONS

1. WHAT ARE THESE TERMS

1.1   What these terms cover: These are the terms and conditions which apply when you purchase products listed on our website (“Products”) for a click and collect service through use of the online checkout on our website www.daylesford.com or via specific POS in our store locations.

1.2 Why you should read them: These Terms will apply to any contract between us for the sale of Products to you (“Contract”) on a click and collect basis. Please read these Terms carefully before ordering any Products from our site or via our mail-order number.  Please note that before ordering any Products you will be asked to agree to these Terms.  [CG1] If you refuse to accept these Terms you will not be able to order any Products from our site.

1.3   Print or Save:  You should print a copy of these Terms or save them to your computer for future reference.

1.4   Legal rights: As a consumer, you have legal rights. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

1.5  English only: These Terms, and any contract between us, are only in the English language.

2.  OTHER APPLICABLE TERMS

2.1 Privacy Policy: Our Privacy Policy, which sets out the terms on which we process your personal data. 

2.2 Cookie Policy: which sets out information about the cookies on our site.

2.3 Online Shop Terms: these are our general terms for the supply of goods and services when not purchased in store (i.e. on our website or via the POS in store for click and collect) and are applicable for any click and collect orders.

2.4  Website Terms: There are terms of use of our Sites which apply to your use of our website when ordering via the site.  

2.5 Gift Card Terms: There are additional terms regarding the purchase and redemption of gift cards.

3.  ABOUT US

3.1  Who we are.  Daylesford Organic Limited, a company registered in England as a limited liability company with company number 03868901 whose registered office is at The Hive, Daylesford Farm, Moreton-In-Marsh GL56 0YG, the activities of which include online sales of goods and events via https://www.daylesford.com/ and the operation of farm shops and cafes and events.

3.2   How to contact us: We can be contacted as follows in connection with any questions, queries or complaints you may have in connection with the subject matter of these terms:

Contact details:

Email: guest.services@daylesford.com.

Postal address: Daylesford Organic Limited, The Hive, Daylesford Farm, Moreton-In-Marsh GL56 0YG 

Phone number: 01608 692776

3.4 References to “we”, ‘us’ and ‘our’:  “we”, “us” or “our” in these terms is reference to Daylesford Organic Limited. 

4.  CHANGES TO THESE TERMS

These Terms may be amended at any time.  Please check this page from time to time to take notice of any changes that have been made.  Historic versions can be obtained by contacting us.  Every time you wish to order through this site, please check these Terms to ensure you understand the terms which will apply at that time. The terms and conditions applying shall be those in place on the date that you place your order.

5. ORDERS 

5.1 Placing an order: Our website is set-up to guide you through the steps you need to take to place an order with us and will include confirmation of Products that are available for our click and collect service.   Customers will only be able to choose the click and collect as delivery option if the basket contains only items clearly marked as click and collect suitable.  Our order process allows you to check and amend any errors before submitting your order to us.  Please take the time to read and check your order at each page of the order process.  Inform us immediately of any discrepancies as in the event of any delay in informing us of the same we cannot normally rectify any errors.

5.2 Order acceptance.  Our standard terms as set out in our Online Shop terms and conditions will apply regarding our acknowledgement and acceptance of order.

5.3 Payment methods: Payment can be made using a variety of methods as shall be detailed during the shopping process. Payment for the Products and all applicable delivery charges is in advance. For click and collect orders made via POS in store, gift cards may not be used as a form of payment.   

6. COLLECTION.  

6.1 Charges: Any charge for the click and collect service shall be detailed during the check-out process.    

6.2 Store Location.  The website (or POS in store) is set-up to guide you through the steps you need to take to place an order with us and to choose the store location for your collection.  Please take the time to read and check your order at each page of the order process.  Inform us immediately of any discrepancies following your order as in the event of any delay in informing us of the same we cannot normally rectify any errors.

6.3  Collection Date and Time.  You will be able to select your preferred delivery day during check-out.  On this day, subject to us having accepted your order, you will be able to collect your order at any time during the selected store location opening hours.  If you wish to reschedule your order, you will need to contact Guest Services (on the details set out in the ‘How to Contact Us’ section of these Terms) at least 48 hours before your original collection date.  Any time beyond this you will need to contact the chosen store directly.  

6.4 Collection Process.  When you collect your order you will be required to show your Confirmation email.  You may also be asked to present a form of photographic identification and, in the instance of orders including alcohol, age verification identification.  We reserve the right to withhold delivery of the such items if appropriate identification cannot be provided and whilst we will refund the cost of the item you will still be liable for the administration charge.

6.4 Inability to fulfil.  If we are unable to fulfil your order due to stock availability we will call and email you to advise on the next best delivery/collection day, or suggest a substitute.  Daylesford also cannot be held liable for failure to complete the order due to circumstances beyond our control.  

6.5 Risk in Products.  The Products will be your responsibility from the completion of delivery/collection of your order, as applicable.

7. CANCELLATION.

7.1 Right to cancel.  The cancellation rights within our Online Shop terms (section 9) apply equally to any click and collect orders.  

7.2 Process for cancellation.  Please use the details set out in the ‘How to Contact Us’ section of these Terms to inform us of your wish to cancel the order.