Below we have shared some of our FAQs and details on the safety measures in place across all that we do at Daylesford.

Our teams follow food hygiene guidance provided by the Food Standards Agency as a minimum requirement. Our production units maintain their SALSA (Safe and Local Supplier Approval) status and our third party suppliers are all safety assessed and approved. We strictly adhere to advice and updates from Public Health England.

If you can’t find what you are looking for below, please do contact us

Festival at Daylesford - new date

  • Festival at Daylesford, 17th & 18th June 2023

    Following the death of Her Majesty The Queen, our Harvest Festival on 17th and 18th September was postponed. We can now confirm the new date will be 17th & 18th June 2023. 
    Anyone who purchased tickets for the September 2021 Harvest Festival will be automatically transferred to the new dates. Anyone unable to make the new dates may request a refund via Eventbrite.

Online Shop, Deliveries, Collect in store

  • Where do you deliver?

    Items ordered through our online shop can be delivered to addresses throughout mainland UK. We can only ship ambient goods (i.e. items that don’t have to be kept chilled) to the Channel Islands and Highlands & Islands and delivery will take two days to these locations.

    Delivery costs £7 Monday - Sunday. Orders placed by midnight will be dispatched the following day where possible.

    If you live near our farmshops in London or the Cotswolds, our staff can do your shopping for you and arrange for it to be packed up and sent to your door via our Daylesford Delivered service.

    Customers in London can also order food and groceries from Daylesford via Deliveroo.

  • What sizes are your hampers?

    Our hampers are available in the following sizes: 

    X Small Hamper 36cm x 25cm x 15cm

    Small Hamper 46cm x 30cm x 20cm

    Medium Hamper 64cm x 46cm x 30cm

    Large Hamper 75cm x 53cm x 40cm

  • Do you offer gift messages and/or gift wrapping?

    Yes, you can select the option to include a gift message at checkout.

    We currently do not offer gift wrapping of individual items ordered from Daylesford.com. However gift messages can be added at checkout and all orders are packaged by hand with care to ensure a special “unboxing” experience.

    We use 100% recycled cardboard boxes designed to resemble our signature wicker hamper baskets. Orders are packed with sustainable materials including FSC-certified shredded spruce from Britain and Sweden, natural sheep’s wool insulation and non-toxic chilled gel packs, all of which can be reused, composted or recycled.

  • How can I track my order?

    You’ll be sent an email from our delivery service provider DPD with delivery and tracking details. DPD recommends downloading their app to keep informed about your order and delivery.

    DPD offer a ‘predict’ delivery service whereby they inform customers of a one-hour delivery window by SMS and/or email – so you don’t have to wait in all day. Additionally, you can watch the progress of your delivery driver on a real-time map. If your plans change and you’re not able to sign for your order, DPD offer a range of ‘in flight’ options such as delivering to a neighbour, leaving the parcel in a safe place, and collecting your parcel from a local shop.

  • I’ve placed one order, why have I received two notifications?

    Orders containing fresh and ambient items may be delivered separately, so you may receive more than one notification from our delivery partner DPD. 

  • Do you offer in-store reservations or click and collect?

    Yes, look out for “collect-in-store only” banners across the top of product images.

  • Why are certain items only available for collection in store?

    Some items such as freshly baked goods from our Patisserie are too fragile to be shipped. Look out for “collect-in-store only” banners across the top of product images.

  • What will I need to bring with me to collect my order?

    Please bring your confirmation email showing your name and online order reference number.

  • How are collect-in-store orders packaged?

    Collect-in-store orders are packed carefully by hand in the same way as online orders: we use 100% recycled cardboard boxes decorated to resemble our signature wicker hamper baskets. Orders are packed with sustainable materials including FSC-certified shredded spruce from Britain and Sweden, natural sheep’s wool insulation and non-toxic chilled gel packs, all of which can be reused, composted or recycled.

  • Can I make a change to my orders?

    Please contact Guest Services on 01608 731670 for assistance.

  • What happens if I can’t collect my order on the day I planned?

    If you know you need to reschedule your collection details 48 hours or more in advance, please contact Guest Services on 01608 731670 for assistance. If it’s less than 48 hours please contact the farmshop you’re collecting from directly. View locations.

Gift cards

  • What is a Daylesford and Bamford Gift Card?

    Our Gift Cards carry a monetary balance that can be used to purchase products and experiences at Daylesford Organic and Bamford. The Gift Cards include a 21-digit code that when entered as a payment type at purchase, apply a deduction to the order total.

  • Where can I purchase a Daylesford and Bamford Gift Card?

    Our Gift Cards can be purchased from Daylesford.com, Bamford.com and any Daylesford Farmshops and Bamford Stores and Wellness Spas, for shipping within the UK only.

  • Where can I spend my Gift Card?

    Our Gift Cards can be used as a payment type on Daylesford.com and any Daylesford Farmshops and Bamford Stores and Wellness Spas, for shipping within the UK only.

    Please note, Gift Cards cannot be used on Bamford.com, on ocado.com, in Selfridges or at the Berkeley Hotel. Gift cards cannot be exchanged for cash.

  • What can my Gift Card be redeemed against?

    Our Daylesford Organic and Bamford monetary Gift Cards can be used as a payment type on Daylesford.com and at all Daylesford Farmshops, Bamford Stores and Wellness Spas and for all events, courses, workshops treatments and classes.

    Our Daylesford Organic Cookery School Gift Cards can only be redeemed against Daylesford Organic Cookery School half day and full day courses, Chef’s Table and B Balanced and Children’s courses. 

  • How long will my Gift Card be valid for?

    Our eGift and physical Gift Cards are valid for 12 months from the date of activation. They can be used as a payment type on Daylesford.com, and any Daylesford Farmshops and Bamford Stores and Wellness Spas.

  • Can I exchange my gift card?

    Our gifts cards cannot be exchanged or sold for cash.

  • How will the physical Gift Card will be delivered?

    Our physical Gift Cards are sent via DPD, if ordered before 1pm they will be delivered the next working day. A signature is required on receipt. 

  • I need to cancel my Gift Card purchase, what shall I do?​

    We offer a 14 day returns policy on all Gift Cards, providing they have not been used.
    Contact our Guest Services team by telephone on 01608 731 700 or by email on GUEST.SERVICES@DAYLESFORD.COM. Please note, gift cards cannot be cancelled in store on online.

  • Can I extend my Gift Card?

    We are unable to extend our Gift Cards. Gift Cards are valid for 1 year from point of purchase.

  • What do I do if my eGift Card has not been received?

    Please contact out Guest Services team by telephone on 01608 731 700 or by email on GUEST.SERVICES@DAYLESFORD.COM

  • What do I do if my Gift Card has been lost, stolen or damaged?​

    Daylesford Organic and Bamford are not responsible for Gift Cards that have been lost, stolen or damaged. Please call our Guest Services team by telephone on 01608 731 700 or by email on GUEST.SERVICES@DAYLESFORD.COM

Flowers

  • How are your fresh flowers delivered and packaged?

    Selected and arranged by our florists on the farm, our signature bouquets celebrate seasonal blooms from our own Cutting Garden in the Cotswolds and other British growers. 

    Your flowers will be wrapped in our bespoke tissue paper and fabric ribbon and presented in one of our Daylesford branded recyclable cardboard boxes, which are made from approximately 70% recycled content and have been specially designed to hold the bouquet in place to avoid damage and to keep your flowers secure in transit.  

    All flowers will arrive with a compostable FRESHBAG® water pad around the stems to keep them as fresh as possible in transit, and a care guide to help the bouquet last as long as possible. 

  • Can I add a gift message?

    Yes, you can add a persoanlised gift message at checkout to be sent with the flowers. 
  • How long should the fresh flowers last?

    Keeping your flowers in a cool room rather than near a radiator or direct sunlight will help them last as long as possible. Every delivery of flowers from Daylesford will include a care guide with key information and simple instructions to help improve the life of your flowers as follows: 

    Care Guide

    Follow these simple steps to maximise the life of your cut flowers.  

    1 Remove all packaging.  

    2 Fill a clean vase with fresh water and use any flower food provided.  

    3 Strip the stems of any leaves or foliage that will be below the water line.  

    4 Cut 2cm off the bottom of each stem at a 45 degree angle and place in water.  

    5 Display in a cool room, away from direct sunlight and heat sources.  

    6 Change the water every other day and rinse the vase to avoid bacteria build-up.  

    7 To help prolong the life of your arrangement, make some natural flower food  by adding a teaspoon of sugar and a squeeze of lemon to the vase water.  

  • Do you provide care instructions for fresh flowers?

    Yes, every delivery of flowers from Daylesford will include a care guide with key information and simple instructions to help improve the life of your flowers. See above for the care guide.
  • Can I send fresh flowers as a gift?

    Yes, the flower boxes make a wonderful gift. You can add personalised messages and send to any address throughout mainland UK. No receipts or billing information will be included in the delivery. 

  • Can I order different colours or specify particular flowers?

    Our floristry team create arrangements as close to the colours pictured online, according to seasonal materials available. If substitutes are made, they will use similar flowers and colours. We are not able to create bespoke arrangements with particular flowers. 

  • Why does my bouquet look different to the photo online?

    We are very much reliant on nature and sometimes need to substitute. Rest assured, if we do, it will be flowers of a similar variety, quality and most importantly always from the UK. We only source flowers direct from our own Cutting Garden or supplied from British growers. Seasonality is important to us and we are happy to support flower farmers throughout the UK, grown as nature intended. 

  • Where are your flowers sourced from?

    We only use flowers sourced from the UK. Our floristry team uses blooms picked by hand from our organic Cutting Garden on our Cotswolds farm where possible, along with seasonal materials from other British growers. 

  • Which flowers are safe around pets?

    The following varieties are toxic to cats: 

    Asparagus Fern 

    Lillies 

    Delphiniums 

    Tulips 

    Chrysanthemums 

    Peonies 

    The following varieties are toxic to dogs: 

    Amaryllis 

    Lillies 

    Delphiniums 

    Tulips 

    Peonies 

  • Can I return my order?

    We are unable to accept returns on fresh flower deliveries. If you are not satisfied with your bouquet or have any feedback, please contact Flowerdeliveries@daylesford.com for assistance.  

Our Farmshops 

  • What should we expect when visiting your farmshops?

    Our Farmshops and cafés in London and the Cotswolds are stocked with organic, seasonal food & drink sourced from our organic farm and further afield, artisan items for your homes and gardens, and hampers & gifts.

  • Are dogs allowed in your farmshops?

    In the Cotswolds, dogs are welcome in all areas apart from the Trough restaurant. Dogs are allowed in the Legbar, Old Spot and the Fountain Courtyard).

    Please note, dogs are welcome in our London farmshops but we are not able to allow dogs into any of the café areas.

    We have 'dog parking' areas outside each of our farmshops.

  • What paint colour do you use at Daylesford?

    The exterior colour at Daylesford is a bespoke shade created especially for us. The closest matches available widely are Aquamarine 138 by Little Greene, Green Blue or Teresa’s Green by Farrow and Ball, and Kelp with undercoat silver grey by Dulux Trade.

Dining

  • What is on the menu in your cafés?

    You can view our menus here.

  • What are your café opening hours?

    Please click here for more details on Daylesford locations and opening hours.

  • Do I need to book a table?

    Tables are available on a first come, first served basis and we ask guests to wait to be seated by a member of the team.

    It is possible to book a table for supper at The Trough in the Cotswolds; please click here.

  • Are dogs allowed in your cafés?

    In the Cotswolds, dogs are welcome in all areas apart from the Trough restaurant. Dogs are allowed in the Legbar, Old Spot and the Fountain Courtyard).

    Please note, dogs are welcome in our London farmshops but we are not able to allow dogs into any of the café areas.

    We have 'dog parking' areas outside each of our farmshops.

Events

  • What events and workshops are you running?

    Please see our Events calendar for details on virtual and in-person events.

Stay with us 

  • What should we expect when booking accommodation?

    A stay with us at Daylesford includes a host of options; a cosy room in the heart of The Wild Rabbit pub, a peaceful cottage in Kingham Village or a farmhouse feel in one of our Farm Cottages right here at Daylesford. Our Cottages are let on a self-catering and self-service basis.

  • What is your accommodation cancellation policy?

    All accommodation bookings can be cancelled or transferred up to 72 hours prior to arrival.

    Click here for our full booking terms and conditions. 

Health & Safety 

  • What measures do you take to keep your staff, visitors and food production processes safe?

    We have conducted comprehensive Risk Assessments across all of our locations in London and the Cotswolds. View our Risk Assessment document.

    We have provided hand washing facilities and hand sanitisers.

    Our staff are required to follow an illness reporting procedure, in line with industry standards.

    There are already strict hygiene rules around the production of food in this country which all food businesses must follow.

  • Do you have candle safety guidelines?

    • Do not burn candles on or near anything that can catch fire
    • Burn candles out of the reach of children and pets
    • Never leave a burning candle unattended or in a draught
    • Always leave a gap of at least 3cm between burning candles
    • Trim wick to 5mm before lighting candle
    • Burn candle for 2-4 hours each time only
    • Keep wax pool clear of debris to avoid flaring
    • Use on a flat surface which will not be damaged by heat
    • Do not move a burning candle
© 2022 Daylesford Organic Limited. All Rights Reserved.