

Below we have shared some of our FAQs and details on the safety measures in place across all that we do at Daylesford.
Our teams follow food hygiene guidance provided by the Food Standards Agency as a minimum requirement. Our production units maintain their SALSA (Safe and Local Supplier Approval) status and our third party suppliers are all safety assessed and approved. We strictly adhere to advice and updates from Public Health England.
If you can’t find what you are looking for below, please do contact us.
Online Shop, Deliveries, Collect in store
Where do you deliver?
We deliver items ordered through our online shop to addresses throughout mainland UK. For customers in the Isle of Man, Channel Islands, and Highlands & Islands, we can only ship ambient goods, meaning items that do not require refrigeration. Please note that delivery to these locations will take two days.
If you live near our farmshops in London or the Cotswolds, our staff can do your shopping for you and arrange for it to be packed up and sent to your door via our Daylesford Delivered service.
Customers in London can also order food and groceries from Daylesford through Deliveroo and Zapp.
What sizes are your hampers?
Our hampers are available in the following sizes:
X Small Hamper 36cm x 25cm x 15cm
Small Hamper 46cm x 30cm x 20cm
Medium Hamper 64cm x 46cm x 30cm
Large Hamper 75cm x 53cm x 40cm
We have packaging information on all hamper product pages that specifies the size of the hamper.
Do you offer gift wrapping?
We currently do not offer gift wrapping for individual items ordered from Daylesford.com, however, you can add a gift message at checkout. All orders are packaged by hand with care, designed to ensure a special “unboxing” experience.
How can I track my order?
You’ll receive an email from our delivery service provider, DPD, with your delivery and tracking details. DPD recommends downloading their app to stay informed about your order and delivery status.You’ll receive an email from our delivery service provider, DPD, with your delivery and tracking details. DPD recommends downloading their app to stay informed about your order and delivery status.
DPD offers a ‘Predict’ delivery service, notifying you of a one-hour delivery window by SMS and/or email on the morning of your scheduled delivery—so you don’t have to wait in all day. You can also track your delivery driver’s progress on a real-time map. If your plans change, DPD provides ‘in-flight’ options such as delivering to a neighbour, leaving the parcel in a safe place, or collecting it from a local shop.
I’ve placed one order, why have I received two notifications?
Fresh produce is shipped separately in specialist packaging to ensure it reaches you at its freshest. For mixed baskets, you will therefore receive two separate tracking notifications from DPD.
Do you offer in-store reservations or click and collect?
We offer a Click and Collect service on selected items during peak seasonal periods like Christmas or Easter. Sign up for our newsletter to be the first to know when these services become available.
Why are certain items only available for collection in store?
Some items such as freshly baked goods from our Patisserie are too fragile to be shipped. Look out for “collect-in-store only” banners across the top of these product images.
What will I need to bring with me to collect my order?
Please bring your confirmation email showing your name and online order reference number. You may be required to show personal identification at the time of collection so please ensure you bring this with you.’
How are collect-in-store orders packaged?
Collect in store orders are packaged by our in-store colleagues into our recyclable paper bags.
Can I make a change to my orders?
To make changes to your order, please contact Guest Services at onlineshop@daylesford.com or call 01608 692776. Please note that we cannot add items to an order once it has been placed.
What happens if I can’t collect my order on the day I planned?
If you know you need to reschedule your collection details 48 hours or more in advance, please contact Guest Services at onlineshop@daylesford.com or by calling 01608 692776. If it’s less than 48 hours please contact the Daylesford farm directly, you can find their contact details here.
How much does delivery cost?
Delivery costs £7 for orders delivered Tuesday through Friday, and £10 for Saturday deliveries. If your order is sent in two separate shipments, each shipment will incur its own delivery fee.
Why can't I select my preferred delivery date?
To ensure some of our fresh lines, like our Real Meals & Soups, Meat and Bakery products, arrive to you at their freshest, we can only deliver these items on specific days.
Why do I need to select two delivery dates?
Fresh produce is shipped separately in specialist packaging to ensure it reaches you at its freshest. For mixed baskets, you will need to select a delivery date for each package. Please note that selecting different delivery dates will incur an additional delivery charge.
How can I return my order?
You can return your item up to 14 days after receiving it by using the link provided in the dispatch confirmation email, by contacting Guest Services at onlineshop@daylesford.com or by calling 01608 692776. We will endeavour to process refunds within 30 days and will refund you on the same payment method used to place your order.
If you are returning faulty or mis-described items, we will arrange a DPD collection and cover the cost of the return, otherwise you will need to arrange the return and cover the postage fees.
For more details please see our Terms & Conditions.
How will my order be packaged?
We use 100% recycled cardboard boxes designed to resemble our signature wicker hamper baskets. Your order will be packed with sustainable materials, including FSC-certified shredded spruce from Britain and Sweden, natural sheep’s wool insulation, and non-toxic chilled gel packs. All of these materials can be reused, composted, or recycled. For more information, please read our packaged lightly section here.
Thanksgiving 2024
What is the last order date for Thanksgiving?
Thanksgiving orders need to be placed by 11.59pm on Tuesday 26th November for delivery on Thursday 28th November. For delivery ahead on Wednesday 27th November, please order by 11.59pm Monday 25th November.
How do I order a Thanksgiving turkey?
Thanksgiving turkeys can be ordered online for home delivery or collection in-store between 27th and 28th November. Store opening hours apply, please click here to view.
Christmas 2024
What are your Christmas opening hours?
You can view your local farmshop's Christmas opening hours here.
When are delivery slots available?
We will be offering delivery slots 7 days a week from 1st – 22nd December. The last order date for delivery by Christmas is Friday 20th December. The last despatch date is Saturday 21st December for delivery Sunday 22nd December.
We will also be delivering on Saturday 28th, Sunday 29th and Monday 30th December so you can stock up for New Year’s Eve celebrations.
In the New Year, we will begin despatching as normal on Thursday 2nd January for deliveries from Friday 3rd January.
What is the last order date for Christmas?
For delivery by Christmas, please place online orders by 11.59pm on Friday 20th December. The last despatch date is Thursday 21st December for delivery Friday 22nd December.
Orders for specific fresh produce will be cut off earlier, or or around Saturday 7th December, to ensure we can guarantee supply.
Please note - these dates may be subject to change. Please sign up to our newsletter to stay up to date with the latest information.
How can I order a Christmas turkey?
Christmas turkeys can be ordered online for home delivery or collection in-store between 20th and 24th December. Store opening hours apply, please click here to view.
When are fresh and ambient hampers available?
Ambient (i.e. not chilled) Christmas hampers are available for delivery from 20th November, Sunday deliveries will become available from the start of December. Fresh, chilled Christmas hampers are available for delivery 17th - 22nd December.
We also have a range of fresh and ambient hampers that are available for delivery all year round, these can be found here.
Do you offer gift wrapping?
We currently do not offer gift wrapping for individual items ordered from Daylesford.com, however, you can add a gift message at checkout. All orders are packaged by hand with care, designed to ensure a special “unboxing” experience.
How can I track my order?
You’ll receive an email from our delivery service provider, DPD, with your delivery and tracking details. DPD recommends downloading their app to stay informed about your order and delivery status.You’ll receive an email from our delivery service provider, DPD, with your delivery and tracking details. DPD recommends downloading their app to stay informed about your order and delivery status.
DPD offers a ‘Predict’ delivery service, notifying you of a one-hour delivery window by SMS and/or email on the morning of your scheduled delivery—so you don’t have to wait in all day. You can also track your delivery driver’s progress on a real-time map. If your plans change, DPD provides ‘in-flight’ options such as delivering to a neighbour, leaving the parcel in a safe place, or collecting it from a local shop.
I’ve placed one order, why do i have two notifications from DPD?
Fresh produce is shipped separately in specialist packaging to ensure it reaches you at its freshest. For mixed baskets, you will therefore receive two separate tracking notifications from DPD.
Why are certain items only available for collection in store?
Some items such as freshly baked goods from our Patisserie are too fragile to be shipped. Look out for “collect-in-store only” banners across the top of these product images.
How do I know which products are available to collect-in-store?
Look out for “collect-in-store only” banners across the top of these product images.
What will I need to bring with me to collect my order?
Please bring your confirmation email showing your name and online order reference number.
How are collect-in-store orders packaged?
Collect in store orders are packaged by our in-store colleagues into our recyclable paper bags.
What if I want to make a change to my order?
To make changes to your order, please contact Guest Services at onlineshop@daylesford.com or call 01608 692776. Please note that we cannot add items to an order once it has been placed.
What happens if I can’t collect my order on the day I planned?
If you know you need to reschedule your collection details 48 hours or more in advance, please contact Guest Services at onlineshop@daylesford.com or by calling 01608 692776. If it’s less than 48 hours please contact the farmshop you’re collecting from directly, you can find their contact details here.
Gift cards
What are Daylesford, Bamford and Daylesford Stays Gift Cards?
Our Gift Cards carry a monetary balance that can be used to purchase products and experiences at Daylesford Organic, Bamford and Daylesford Stays own locations. The Gift Cards include a 21-digit code that when entered as a payment type at purchase, apply a deduction to the order total.
Gift cards are currently redeemable online at Daylesford.com, in any Daylesford Farmshops, Bamford Stores and Wellness Spas and Daylesford Stays own locations. To pay for a Wellness Spa booking with a gift card, you will need to contact Guest Services at onlineshop@daylesford.com or call 01608 692776. Gift cards are not currently redeemable online at Bamford.com or on Daylesford Stays online, we are working on this so please check back regularly.
Where can I purchase a Daylesford and Bamford physical Gift Card?
Our Gift Cards can be purchased from Daylesford.com, Bamford.com and any Daylesford Farmshops and Bamford Stores and Wellness Spas, for shipping within the UK only.
Where can I purchase a Daylesford Stays Gift Card?
Our Gift Cards can be purchased from Daylesfordstays.com for use within the UK only.
What can my Gift Card be redeemed against?
Our Daylesford Organic, Bamford and Daylesford Stays monetary Gift Cards can be used as a payment type on Daylesford.com and at all Daylesford Farmshops, Bamford Stores and Wellness Spas, for all events, courses, workshops treatments and classes, and for accommodation or dining at Daylesford Stays pubs and cottages.
Please note, our eGifts are not currently redeemable at The Three Horseshoes. For The Three Horseshoes gift vouchers, please contact the team directly on 01608 692880.
Use of Gift Cards for accommodation can only be done via our Guest services and reception team at point of your accommodation check-out or on the day of your dining reservation – they cannot be redeemed online. Please ensure your card is still valid for the dates of your stay.
When using your eGift card against a food or drink purchase, your eGift can be scanned on a mobile device or printed ahead of your visit to The Wild Rabbit, The Bell and The Fox.
Gift cards cannot be redeemed against third party services, such as taxi’s or experiences arranged by our concierge.
Our Daylesford Organic Cookery School Gift Cards can only be redeemed against Daylesford Organic Cookery School half day and full day courses, Chef’s Table and B Balanced and Children’s courses.
How long will my Gift Card be valid for?
Our eGift and physical gift cards are valid for 12 months from the date of activation, or specified delivery date. We are unable to extend our gift cards.
Can I exchange my gift card?
Our gifts cards cannot be exchanged or sold for cash.
How will the physical Gift Card will be delivered?
Our physical Gift Cards are sent via DPD, you can select the delivery date at checkout.
I need to cancel my Gift Card purchase, what shall I do?
We offer a 14 day returns policy on all Gift Cards, providing they have not been used.
To cancel, please contact Guest Services at onlineshop@daylesford.com or by calling 01608 692776. Daylesford and Bamford Gift cards cannot be cancelled in stores or online. To cancel your Daylesford Stays Gift card online, please click here to complete our cancellation form.
Can I extend my Gift Card?
Our eGift and physical gift cards are valid for 12 months from the date of activation or specified delivery date. We are unable to extend our gift cards.
What do I do if my eGift Card has not been received?
Please contact Guest Services on 01608 692 871 or by emailing onlineshop@daylesford.com.
What do I do if my Gift Card has been lost, stolen or damaged?
Daylesford Organic and Bamford are not responsible for gift cards that have been lost, stolen or damaged. Please contact guest service on 01608 692776 or by emailing onlineshop@daylesford.com or guest.services@daylesford.com.
Using your Daylesford Stays Gift Card
What is a Daylesford Stays eGift Card?
Our eGift Cards carry a monetary balance that can be used to redeem a meal, drinks or a stay at our Cottages, The Wild Rabbit, The Bell and The Fox. Daylesford Stays eGifts are also redeemable in any Daylesford or Bamford own store, or online at daylesford.com.
The Gift Cards include a 21-digit code that when entered as a payment type at purchase, apply a deduction to the order total.
Where can I purchase a Daylesford Stays eGift Card?
Our Gift Cards can be purchased from daylesfordstays.com/gift-cards for use within the UK only.
Where can I redeem my eGift Card?
Our eGift Cards can be used as a payment type at The Wild Rabbit, The Fox and The Bell.
Our eGift Cards can be redeemed against accommodation or dining at The Wild Rabbit, The Bell and The Fox – at point of your accommodation check-out via our guest services and reception teams or on the day of your dining reservation.
Use of eGift cards for accommodation can only be done via our Guest services and reception team – they cannot be redeemed online.
When using your eGift card against a food or drink purchase, your eGift can be scanned on a mobile device or printed ahead of your visit to The Wild Rabbit, The Bell and The Fox.
Please note, our eGift Cards must be redeemed within the gift cards 1 year validity period, not at point of booking.
Daylesford Stays eGifts are also redeemable in any Daylesford or Bamford own store, or online at daylesford.com.
Please note, our eGifts are not currently redeemable at The Three Horseshoes. For The Three Horseshoes gift vouchers, please contact the team directly on 01608 692880.
What can my Gift Card be redeemed against?
Our eGift Cards carry a monetary balance and can be used as a payment type to redeem a meal, drinks or a stay at our Cottages, The Wild Rabbit, The Fox and The Bell. If you are using your eGift against a stay, the eGift card payment is processed at the time of check-out, please ensure your card is still valid for the dates of your stay.
Daylesford Stays eGift cards can not be redeemed against third party services, such as taxi’s or experiences arranged by our concierge.
The eGift Cards include a 21-digit code that when entered as a payment type at purchase, and apply a deduction to the order total.
How long will my eGift Card be valid for?
Our eGift Cards are valid for 12 months from your specified delivery date.
Can I exchange my gift card?
Our gifts cards cannot be exchanged or sold for cash.
I need to cancel my Gift Card purchase, what shall I do?
We offer a 14 day returns policy on all eGift Cards, providing they have not been used.
Contact our Guest Services team by telephone on 01608 692049 or by email on guest.services@daylesford.com.
Please note, gift cards cannot be cancelled at The Wild Rabbit, The Fox or The Bell or on online.
Can I extend my Gift Card?
We are unable to extend our eGift Cards. eGift Cards are valid for 12 months from the requested date of delivery at point of order.
What do I do if my eGift Card has not been received?
Please contact our Guest Services team by telephone on 01608 692049 or by email on guest.services@daylesford.com
What do I do if my Gift Card has been lost, stolen or damaged?
Daylesford Stays is not responsible for eGift Cards that have been lost, stolen or damaged. Please call our Guest Services team by telephone on 01608 731 700 or by email on guest.services@daylesford.com
Our referral programme and how to refer a friend
How does it work?
With our referral programme, if you introduce friends to Daylesford, you will each receive a special gift as a thank you.
After you register, your friends can simply enter your name on daylesford.com by looking for the line asking, “Been referred by a friend?” when checking out. You can also recommend us by text message, Whatsapp, email, link, social media or word of mouth.
Are there any limits or restrictions?
To be eligible to join the referral programme, you must be an existing Daylesford Organic customer and we must be able to verify that your friend has a separate email address.
I’ve been referred to Daylesford Organic and my friend said I just need to enter their name, how do I do this?
Look for the line asking “Been referred by a friend?” when checking out.
I entered my friend’s name and it didn’t work.
This could be for several reasons:
- Your friend is not registered for the referral programme.
- You could be entering a nickname rather than the name they used to register.
- You could be spelling their name differently.
- There could be more than one person with that name registered. If this is the case, please follow the instructions to enter their email address.
I referred my friend but I never received a reward for doing so.
Your friend must place an order for you to receive your gift code. Once they have done so, your gift code will be emailed to you so please check your spam/junk folder. If your friend has ordered but you still haven’t received your gift code, please contact our guest services team who will be able to investigate this for you.
I’ve referred someone. How do I know whether I’ve got a reward?
We work with Mention Me to deliver our referral programme and you can view your status details of all referrals on your Mention Me dashboard. Simply logginto your account on Daylesford.com and go to the "refer a friend” section. We will also email you whenever you earn a gift code.
Can I use my referral programme gift code with another offer code?
The referral programme gift code cannot be used in conjunction with any other offers or codes.
Flowers
How are your fresh flowers delivered and packaged?
Selected and arranged by our florists on the farm, our signature bouquets celebrate seasonal blooms from our own Cutting Garden in the Cotswolds and other British growers.
Your flowers will be wrapped in our bespoke tissue paper and fabric ribbon and presented in one of our Daylesford branded recyclable cardboard boxes, which are made from approximately 70% recycled content and have been specially designed to hold the bouquet in place to avoid damage and to keep your flowers secure in transit.
All flowers will arrive with a compostable FRESHBAG® water pad around the stems to keep them as fresh as possible in transit, and a care guide to help the bouquet last as long as possible.
Can I add a gift message?
Yes, you can add a persoanlised gift message at checkout to be sent with the flowers.How long should the fresh flowers last?
Keeping your flowers in a cool room rather than near a radiator or direct sunlight will help them last as long as possible. Every delivery of flowers from Daylesford will include a care guide with key information and simple instructions to help improve the life of your flowers as follows:
Care Guide
Follow these simple steps to maximise the life of your cut flowers.
1. Remove all packaging.
2. Fill a clean vase with fresh water and use any flower food provided.
3. Strip the stems of any leaves or foliage that will be below the water line.
4. Cut 2cm off the bottom of each stem at a 45 degree angle and place in water.
5. Display in a cool room, away from direct sunlight and heat sources.
6. Change the water every other day and rinse the vase to avoid bacteria build-up.
7. To help prolong the life of your arrangement, make some natural flower food by adding a teaspoon of sugar and a squeeze of lemon to the vase water.
Do you provide care instructions for fresh flowers?
Yes, every delivery of flowers from Daylesford will include a care guide with key information and simple instructions to help improve the life of your flowers. See above for the care guide.Can I send fresh flowers as a gift?
Yes, the flower boxes make a wonderful gift. You can add personalised messages and send to any address throughout mainland UK. No receipts or billing information will be included in the delivery.
Can I order different colours or specify particular flowers?
Our floristry team create arrangements as close to the colours pictured online, according to seasonal materials available. If substitutes are made, they will use similar flowers and colours. We are not able to create bespoke arrangements with particular flowers.
Why does my bouquet look different to the photo online?
We are very much reliant on nature and sometimes need to substitute. Rest assured, if we do, it will be flowers of a similar variety, quality and most importantly always from the UK. We only source flowers direct from our own Cutting Garden or supplied from British growers. Seasonality is important to us and we are happy to support flower farmers throughout the UK, grown as nature intended.
Where are your flowers sourced from?
We only use flowers sourced from the UK. Our floristry team uses blooms picked by hand from our organic Cutting Garden on our Cotswolds farm where possible, along with seasonal materials from other British growers.
Which flowers are safe around pets?
The following varieties are toxic to cats:
Asparagus Fern
Lillies
Delphiniums
Tulips
Chrysanthemums
Peonies
The following varieties are toxic to dogs:
Amaryllis
Lillies
Delphiniums
Tulips
Peonies
Can I return my order?
We are unable to accept returns on fresh flower deliveries. If you are not satisfied with your bouquet or have any feedback, please contact guest services on onlineshop@daylesford.com or by calling 01608 692776.
Candles
Do you have any candle safety instructions?
- Do not burn candles on or near anything that can catch fire
- Burn candles out of the reach of children and pets
- Never leave a burning candle unattended or in a draught
- Always leave a gap of at least 3cm between burning candles
- Trim wick to 4mm before lighting candle
- Burn candle for 2-4 hours each time only
- Keep wax pool clear of debris to avoid flaring
- Use on a flat surface which will not be damaged by heat
- Do not move a burning candle
How can I ensure my candle burns evenly?
To ensure the candle burns evenly, the first burn is most important. We recommend trimming your wick to 4mm before lighting your candles and it's best to keep the candle lit for four hours, or until the wax pool covers the whole surface.
Any other candle tips?
Each time you light a candle, check to make sure your wick is short (maximum 4mm) and straight; pure cotton wicks tend to curl. It's best to pull the wick straight and trim it before lighting.
Once it's lit, if you see the wick start to curl, extinguish the candle, snip it straight and relight.
If you burn on a windowsill or another location with draughts or cold spots, you may find your candle does not burn evenly so you may like to rotate it.
Our Farmshops
What should we expect when visiting your farmshops?
Our Farmshops and cafés in London and the Cotswolds are stocked with organic, seasonal food & drink sourced from our organic farm and further afield, artisan items for your homes and gardens, and hampers & gifts.
Are dogs allowed in your farmshops?
Dogs are welcome at Daylesford Farm in all outdoor areas, provided they are kept on a lead, as we are a working farm with livestock and farm vehicles. They are also welcome in our Farmshop, the Legbar, and the Old Spot. However, please note that our interiors area and the Trough restaurant are not dog-friendly.
Please note, dogs are welcome in our London farmshops but we are not able to allow dogs into any of the café areas.
We also have 'dog parking' areas outside each of our farmshops.
What paint colour do you use at Daylesford?
The exterior colour at Daylesford is a bespoke shade created especially for us. The closest matches available widely are Aquamarine 138 by Little Greene, Green Blue or Teresa’s Green by Farrow and Ball, and Kelp with undercoat silver grey by Dulux Trade.
Dining
What is on the menu in your cafés?
You can view our menus here.
What are your café opening hours?
Please click here for more details on Daylesford locations and opening hours.
Do I need to book a table?
All tables for breakfast and lunch are offered on a walk-in basis. We only accept advance reservations for supper after 18:00, Wednesday to Saturday. If no tables are available when you arrive, our restaurant team can add your details to a waiting list, and you can browse the Farmshop while we prepare a table for you.
Are dogs allowed in your cafés?
Dogs are welcome at Daylesford Farm in all outdoor areas, provided they are kept on a lead, as we are a working farm with livestock and farm vehicles. They are also welcome in our Farmshop, the Legbar, and the Old Spot. However, please note that our interiors area and the Trough restaurant are not dog-friendly.
Please note, dogs are welcome in our London farmshops but we are not able to allow dogs into any of the café areas.
We also have 'dog parking' areas outside each of our farmshops.
Events
What events and workshops are you running?
Please see ourEvents calendar for details on virtual and in-person events.
Stay with us
What should we expect when booking accommodation?
Enjoy award-winning and seasonal food and relax in our pub rooms at The Wild Rabbit, The Bell, The Fox and The Three Horseshoes, or escape to one of our cottages or farmhouses, a home-away-from-home. Our Cottages are let on a self-catering and self-service basis. Discover the Daylesford Stays collection here.
What is your accommodation cancellation policy?
Standard bookings are fully flexible, with free cancellation up to 7 days before arrival. For cancellations made between 7 days and 72 hours before arrival, 50% of the booking amount will be charged. If cancellation occurs within 72 hours of arrival, the full booking amount will be charged. Click here for our full booking terms and conditions.
Health & Safety
Do you have candle safety guidelines?
Do not burn candles on or near anything that can catch fire
Burn candles out of the reach of children and pets
Never leave a burning candle unattended or in a draught
Always leave a gap of at least 3cm between burning candles
Trim wick to 4mm before lighting candle
Burn candle for 2-4 hours each time only
Keep wax pool clear of debris to avoid flaring
Use on a flat surface which will not be damaged by heat
Do not move a burning candle