GIFT CARD PURCHASE TERMS & CONDITIONS
1. WHAT ARE THESE TERMS
1.1 What these terms cover: These are the terms and conditions on which gift cards are sold to you either through use of the online checkout or by phone to the customer services team. Procurement of physical gift cards in store are not covered by these terms. These terms tell you who we are, how we will provide gift cards to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
1.2 Why you should read them: These Terms will apply to any contract between us for the sale of gift cards. Please read these Terms carefully before ordering any gift cards. If you think that there is a mistake in these terms, please contact us to discuss.
1.3 Print or Save: You should print a copy of these Terms or save them to your computer for future reference.
1.4 Dealings as a consumer: These Terms apply if you are dealing with us as a consumer. If we supply gift cards under these terms then they are only supplied for domestic and private use.
1.6 Legal rights: As a consumer, you have legal rights. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
2. OTHER APPLICABLE TERMS
2.1 Privacy Policy: Our Privacy Policy, which sets out information about how we process your personal data.
2.2 Website Terms: There are terms of use of our Sites which apply to your use of our Sites. These are available from each Site.
2.3 Gift card usage terms: There are certain restrictions as to where and how gift cards can be redeemed.
2.4 Other Terms: If you purchase goods and/or services from us using gift cards there are separate terms and conditions regarding such purchases that you will be made aware of during the transaction process.
3. ABOUT US
3.1 Who we are. Bamford Collection is the overarching umbrella brand name covering the following entities:
A. Bamford Collection Limited, a company registered in England as a limited liability company with company number 03064811 whose registered office is at The Hive, Daylesford Farm, Moreton-In-Marsh GL56 0YG, which is the entity which carries out central functions for other entities making up the Bamford Collection;
B. Daylesford Organic Limited, a company registered in England as a limited liability company with company number 03868901 whose registered office is at The Hive, Daylesford Farm, Moreton-In-Marsh GL56 0YG, the activities of which include online sales of goods and events via https://www.daylesford.com/ and the operation of farm shops and cafes and events;
C. Bamford Limited, a company registered in England as a limited liability company with company number 04950734, whose registered office is at The Hive, Daylesford Farm, Moreton-In-Marsh GL56 0YG, the activities of which include online sales of goods and services via https://www.bamford.com/ and the operation of stores selling clothing and bath and body products, The Club by Bamford and directly owned spas;
D. Daylesford Stays being the overarching umbrella brand name for the group of companies which is made up of:
(i) Thrip Enterprises LLP, a company registered in England as a limited liability partnership with company number OC375071, whose registered office is at The Hive, Daylesford Farm, Moreton-In-Marsh GL56 0YG and whose main trading address is Church Street, Kingham, Oxfordshire OX7 6YA and which operates The Wild Rabbit including food and beverage sales, accommodation and events and Daylesford Cottages with the Site(s) of https://thewildrabbit.co.uk/.
(ii) Daylesford Stays LLP, a company registered in England as a limited liability partnership with company number OC433190, whose registered office is at The Hive, Daylesford Farm, Moreton-In-Marsh GL56 0YG and whose main trading address is High Street, Lower Oddington, Moreton-in-Marsh, GL56 0UR which operates The Fox and The Bell including food and beverage sales, accommodation and events with the Site(s) of https://daylesfordstays.com, https://thefoxatoddington.com/, https://www.thebellatcharlbury.com;
(iii) Windrush Taverns Limited, a company registered in England as a limited liability company with company number 08096787, whose registered office is at The Hive, Daylesford Farm, Moreton-In-Marsh GL56 0YG and whose main trading address is Asthall, Burford, Oxfordshire OX18 4HW which operates The Three Horseshoes (previously named The Maytime) including food and beverage sales, accommodation and events with the Site of www.threehorseshoesasthall.com.
3.3 How to contact us: We can be contacted as follows in connection with any questions, queries or complaints you may have in connection with the subject matter of these terms:
Contact details:
Email: guest.services@daylesford.com for Daylesford Stays and Daylesford Organic, and guest.services@bamford.co.uk for Bamford.
Postal address: Bamford Collection, The Hive, Daylesford Farm, Moreton-In-Marsh GL56 0YG
Phone number: 01608 692049
3.4 References to “we”, ‘us’ and ‘our’: These terms are issued on behalf of all entities falling within the Bamford Collection so “we”, “us” or “our” in these terms is reference to the relevant entity from whom you are purchasing gift cards.
4. CHANGES TO THESE TERMS
These Terms may be amended at any time. Please check this page from time to time to take notice of any changes that have been made. Historic versions can be obtained by contacting us. Every time you purchase a gift card, please check these Terms to ensure you understand the terms which will apply at that time. The terms and conditions applying shall be those in place on the date that you place your order for a gift card.
5. COMMUNICATIONS BETWEEN US
5.1 Writing includes emails: When we refer, in these Terms, to "in writing" or “written”, this will include e-mail.
5.2 How we contact you: If we have to contact you or give you notice in writing, we will do so by the contact details you provide to us in your order.
5.3 Electronic communication: For contractual purposes, you agree to electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your legal rights.
6. BASIS OF SALE CONTRACT
6.1 Order Process: Our websites are set-up to guide you through the steps you need to place an order for gift cards with us and will clarify what type of gift cards are available. Currently the following gift cards are available to purchase online:
- via bamford.com – only physical gift cards available to purchase, no e-gift cards available
- via daylesford.com – both physical and e-gift cards available to purchase
- via thewildrabbit.co.uk – only e-gift cards available to purchase
- via daylesfordstays.com – only e-gift cards available to purchase
- via thefoxatoddington.com – only e-gift cards available to purchase
- via thebellatcharlbury.com – only e-gift cards available to purchase
No gift cards can be purchased from or redeemed at The Three Horseshoes or www.threehorseshoesasthall.com
Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
6.2 Your offer to buy: When you confirm and pay for your order, you offer to buy the gift cards at the prices indicated including any delivery charges that apply to your purchase.
6.3 Acknowledgement of receipt of order: After placing an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in the paragraph below.
6.4 Acceptance of order: We will confirm our acceptance of your order by sending you an email that confirms that the gift cards have been dispatched or are available for collection where you have chosen Click and Collect, if available (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.
6.5 If we cannot accept your order: If we are unable to supply you with a gift card, we will inform you of this by e-mail and we will not process your order nor charge you. If you have already paid, we will refund you the full amount as soon as possible.
7. PAYMENT AND PRICES
7.1 Prices: We offer a variety of gift cards. These can be monetary gift cards in various denominations or gift cards for Cookery School and other named experiences. Our delivery charges for physical gift cards will be as quoted on the site at the time you submit your order and will be advised during the check-out process before you confirm your order.
7.2 VAT changes: The price is VAT inclusive (where applicable) at the applicable current rate chargeable in the UK for the time being.
7.3 When you must pay and how you must pay: Payment can be made using the methods set out during the order process. Payment for the gift cards and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order.
8. DELIVERY
8.1 Methods of Delivery and Delivery costs: Where physical gift cards are available to be purchased the methods of delivery available and delivery costs will be as quoted on the site at the time you submit your order and will be advised during the check-out process before you confirm your order. Where e-gift cards are purchased these will be issued by email on a free of charge basis.
Delivery charges are for one delivery to a single address in the UK. We are not able to ship physical gift cards to an overseas address.
8.2 When we will provide the Gift Cards: We will deliver physical gift cards to you as soon as reasonably possible (with orders usually dispatched within 3 days from the date of the order being placed if the order is accepted), but in any event within 30 days of the date of the Dispatch Confirmation (the date on which we email you to confirm our acceptance of your order). E-gift cards shall generally be issued by the next day (unless during the ordering process you set a specific delivery date).
8.3 Other terms for delivery of physical gift cards: Our standard online terms and conditions for the supply of products also apply for the online sale of physical gift cards.
8.4 We are not liable for events outside of our control: If we are unable to meet the delivery because of events outside of our control, we will contact you to let you know with a revised delivery date and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any gift cards you have paid for but not received.
8.5 Risk: Risk in physical gift cards shall pass to you upon delivery or receipt if the Gift Card is purchased in store. Risk in digital e-gift cards shall pass to you upon receipt of the email.
9. CANCELLATION AND RETURN
For cancellation rights relating to your order, please review the Cancellation and Return section of the Daylesford Online Sale Terms and Conditions here as these cancellation terms will apply irrespective of the Bamford Collection brand from whom you purchase the gift cards. These shall apply so long as the gift card has not been used at all. Used or part used gift cards are not able to be returned or cancelled.
10. OUR LIABILITY
10.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if we both know it might happen at the time we entered into the Contract.
10.2 We are not liable for business losses. We only supply the gift-cards for domestic and private use. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity if you use the gift card for any commercial, business or re-sale purposes.
10.3 We do not in any way exclude or limit our liability where it would be unlawful to do so which includes liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) for breach of your legal rights in relation to the products including the right to receive product which are as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and
(d) defective products under the Consumer Protection Act 1987.
11. OTHER IMPORTANT TERMS
11.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 7 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.
11.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
11.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Gift cards can, however, be used by a gift recipient of your choosing but the Gift Card Terms of Use shall apply.
11.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
11.5 Which laws apply to this contract and where you may bring legal proceedings. Please note that these Terms are governed by English law. This means a Contract for the purchase of gift cards and any dispute or claim arising out of or in connection with it will be governed by English law. You can bring legal proceedings in the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland or Northern Ireland, you may also bring proceedings in Scotland or Northern Ireland. We will not file a copy of the Contract between us.
11.6 Fulfilment by our service provider. Please note any digital/e-gift Gift Cards purchased through our website are managed and fulfilled by Givex UK Corporation Limited – Palladium House, 1-4 Argyll Street, London W1F 7LD and registered in England with company number 05054666 (“Givex”).
GIFT CARD USAGE TERMS & CONDITIONS
1. WHAT ARE THESE TERMS
1.1 What these terms cover: These are the terms and conditions of use of gift cards, both printed/physical gift cards and digital/e-gift cards.
1.2 Why you should read them: These Terms will apply to use of gift cards. Please read these Terms carefully before ordering or using any gift cards. If you think that there is a mistake in these terms, please contact us to discuss.
1.3 Print or Save: You should print a copy of these Terms or save them to your computer for future reference.
1.4 Legal rights: As a consumer, you have legal rights. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
2. ABOUT US
2.1 Who we are. ‘we’, ‘us’, ‘our’ means Daylesford Organic Ltd, a company registered in England and Wales under company number 03868901 and with our registered office at 19 Mossop Street, London SW3 2LY. Our VAT number is GB823 8578 01 .
2.2 How to contact us: See our ‘Contact Us’ page for details of how to contact us.
3. TERMS OF GIFT CARDS
3.1. Gift cards have a validity of 12 months from activation date.
3.2. Monetary gift cards can be used in full or part payment on Daylesford.com and at Daylesford and Bamford physical stores and spas and for both products, services and experiences as a full tender type. Gift cards which are stated to be for a specific experience (for example Cookery School) may only be used for purchase of that experience. Purchases online using a gift card may only be for deliveries within the UK.
3.3. The gift cards cannot be spent for purchases made over the phone, on Bamford.com, in The Wild Rabbit, Selfridges, at the Berkeley Hotel, or on Ocado.com. You may also not purchase other Gift Cards using Gift Cards. They are also only available for use in the UK.
3.4. When you use a Gift Card in store or online, the amount of your purchase will be deducted from the balance on the Gift Card. If your purchase totals less than the value of the Gift Card, any balance will be left as credit for you on your Gift Card to spend in future. However, additional value cannot be added to any Gift Card and change will not be given. You may obtain information about the remaining balance on the Gift Card online, in store or via Guest Services.
3.5. When using a Gift Card to shop online you will be required to give the barcode number of the gift card and the PIN.
3.6. A Gift Card cannot be redeemed or exchanged for cash. We will not give change or refund any balance remaining. Cash refunds will not be available for products purchased with a Gift Card.
3.7. Physical gift cards purchased in store may not be returned for a refund. Gift cards purchased online are subject to the terms and conditions of sale advised at the time of purchase.
3.8. A Gift Card is like cash. Lost or stolen cards cannot be replaced, refunded, cancelled, blocked, restricted in any way or exchanged for a new Gift Card. If your Gift Card becomes accidentally damaged or if you have any issues with using your Gift Card, please contact Guest Services.
3.9. We shall not be responsible for any use of the funds on any Gift Card(s) without your knowledge or consent.
3.10. We reserve the right to refuse to accept any Gift Card which we consider has been tampered with, copied or which otherwise is suspected to be affected by fraud.
3.11. The terms of supply of products, services and experiences purchased using gift cards are all covered by our standard terms and conditions (which for online purchases are set out here [CG3] and for store purchases are detailed in store). All refunds of goods or services purchased with a Gift Card will be made in accordance with the relevant cancellation or refund policy set out for the supply of such goods or services. This does not affect your statutory rights. If you cancel any services or return or exchange any products purchased using a Gift Card in accordance with the cancellation or refund policies then the purchase price or difference in value will be refunded to a Gift Card.
3.12. We will not be liable, in contract, tort (including, without limitation, negligence), pre- contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with these terms and conditions for any direct, special, incidental, indirect or consequential damages including loss of profit, loss of opportunity or any losses related to any business including (without limitation) lost data, earnings or business interruption that result from the use of, or the inability to use any Gift Card(s).
3.13. We reserve the right to amend these terms & conditions from time to time where we consider it reasonable and necessary to do so.
3.14. Please note that these Terms are governed by English law. This means any dispute or claim arising out of or in connection with Gift Cards will be governed by English law. You can bring legal proceedings in the English courts.